Refund policy

We hope you love your Marco as much as we loved making it.

All sales are final. Due to the nature of our products, we do not accept returns or exchanges for change of mind, fit, color preference, or other personal preferences.

That said, we want to make sure you receive exactly what you ordered. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

When contacting us, please include your order number and photos of the item and packaging, if applicable. Once reviewed, we’ll work with you on an appropriate replacement or refund.

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Order Cancellations

Because we work to get orders packed and shipped quickly, we cannot guarantee that an order can be changed or canceled once it has been placed. If you notice an issue with your order, contact us as soon as possible and we’ll do our best to help.

Questions or Issues?

We’re a small business, and we genuinely care about every order that leaves our hands. If something isn’t right, please reach out through our Contact page. We’ll be happy to help.